Helzberg Diamonds in Arlington, TX Closed now

Reviews about Helzberg Diamonds

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  July 23, 2020, by Lesa Anz
  Terrible customer service!!!! We replaced my wedding rings several years ago and bought the extended warranty. The last 3 times I have brought it in to check they have had to keep it to repair. I went in today to pick it up ( again). The man waiting on me was about to just hand me the ring. I asked him to check the stones before giving it to me. What do you know.....loose diamonds!!!!! As I leave obviously upset, he says "have a good one". They have zero customer service skills and obviously could care less about quality.
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  July 29, 2019, by JJ Pherigo
  This was once a reputable company, but after my most recent transaction I will not be shopping here again. The staff was much too pushy, if I want something I will ask about it. They pushed my to sign up for the membership, told me it was free and would protect my purchases if anything happened. Ok, great, I used to have a membership with them many years ago and remember it being fine, they would clean my jewelry and repair small issues for free or cheap. Now they use this platform to sign you up for a credit card. I do not appreciate being tricked into a credit card, now I get to deal with messing with my stupid credit score because of these cons. This is why everyone prefers not to deal with people and buy everything online. lesson learned!